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Find The Answers…

SHIPPING

Where’s my order?
You should be finding your goods within 7 business days of ordering. Can’t wait? Check your email for your tracking number.

Do you have tracking numbers?
Yes, you should receive a tracking number by email as soon as your order ships. We ship business days, Monday-Friday.

Where’s my package? I tracked my order and the system can’t find my tracking number…

To offer good shipping rates, we work with a fleet of skincare delivery vehicles that bring your box to your local postal center for delivery via the United States Postal Service. Please allow 48-72 hours for your tracking information to appear on the USPS website.

Is shipping free?
We offer free ground shipping on orders of $40 and over.
All other shipping, including express, is calculated based on the delivery zip code. 

Do you ship internationally?
Not yet, but we do hope to soon. We currently ship to the contiguous United States, AK & HI.

Can I return my order?
Yes, first and foremost we want you to be happy. We guarantee returns up to 12 months of ordering. You may contact us for a refund however we may ask you to return the product at your expense. 

Can I get a refund?
Yes, see: "Can I return my order?"

My product is damaged. What do I do?
Simply email support@ogee.com so we can send you some fresh goods.
We may ask that you provide a picture, or send the product back at your expense.

BRAND

Does Ogee test on animals?
We do not test any of our formulas or ingredients on animals and we are proud to be certified to the Leaping Bunny standard.

Why Jojoba Seed Oil?
Harvested on an organic farm in the American desert, our extra virgin Jojoba Seed Oil is considered “Golden Grade”.

We use only the first press oil and we infuse it into all of our Hydraganic products. It is richest in antioxidants and the micronutrients that are best for skin. And we don’t use any heat in the extraction process so that the vital nutrients of the Jojoba Seed are preserved, increasing the benefits when applied to skin. When studied at a molecular level, Jojoba oil was found to have the closest structure to the natural Sebum (oil) of the skin. Making it easy to absorb without clogging pores. 

What does Ogee mean?
Ogee means the S shape curve of the cheekbone. It represents a natural youthfulness and beauty that skin specialists and surgeons are often trying to “restore”.

Our products are a non-invasive boost to the skin that helps to preserve natural youth and beauty organically.

What is Hydraganics?
New research has shown that organically grown plants are the richest in antioxidants with micronutrients that are most beneficial to the skin. 

This makes organic ingredients the best for our bodies, as there’re no trace levels of pesticides and genetically modified organisms, and the best for our planet, as organic farming is far better for the environment.

What’s the difference between Organic and Certified Organic?
Any, and a lot of, beauty companies can say they use organic ingredients. At Ogee, we are one of few who can say we are Certified Organic.
Certified Organic guarantees that the products and ingredients are kept in strict organic custody from the organic farm they’re grown on, right until they arrive at your door. 

PRODUCT

Is Ogee Vegan?
As we utilize beeswax in many of our formulas we are not considered vegan.

Does Ogee contain nuts?
Our products are manufactured in facilities that handle nuts and seeds. Some products may also contain organic nut oils.

Is Ogee 100% natural?
As there is no standard for a natural product, we have found the good in our Organic Certification.

Can I use Ogee when pregnant?
Yes, simply consult a physician if you’re unsure or have any adverse reactions.

How often should I use Ogee?
As often as you like, be that one, two, or three times daily. 

Can I use other products while using Ogee?
Yes, however we want you to get the best out of your routine. Synthetic products can sensitize the skin, which may lead to adverse reactions to our natural ingredients.

Is Ogee suitable for all skin types?
Ogee products are suitable for all skin types: young, older, dry, oily or combination.

Does Ogee cause any irritations?
Our natural ingredients may effect sensitive skin, especially if in combination with harsh detergents in other synthetic products. Discontinue use if any irritation occurs.

 

Haven’t found it yet?
Email us at support@ogee.com