Returns - 30 Day Policy
We appreciate your understanding of the policies outlined below and are here for you if you have any questions or concerns regarding these policies before your order is placed.
If your product(s) meets these requirements and you would like to request a return:
1) Contact Support to let us know the issue:
3) After you have contacted us you can return your item(s) & completed Return Form. Send the item(s) back to us within 30 days of receipt to:
OGEE Returns Department
1 Lawson Lane, Suite 130
Burlington, VT 05401
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund is being processed. If you are eligible for a refund, a credit will automatically be applied to your credit card or original method of payment, usually within 3-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or payment method again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Feeling like you'd like to try something else? We currently grant exchanges on a case by case basis and the product(s) must meet the above guidelines in order to be considered. Please contact us at firstname.lastname@example.org to discuss the possibility of an exchange.
We offer FREE standard ground shipping on all applicable U.S. orders over $45 and $4.99 standard ground shipping on U.S. orders under $45. Please make sure to review the information below to ensure accurate delivery of your Ogee shipment.
We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.
Standard Shipping (3-7 business days)
Two Day (2 business days) – your shipment will depart the same day it is placed if before 2pm EST.
Overnight (Next business day) - your shipment will depart the same day it is placed if before 2pm EST.
We are pleased to offer international shipping through USPS International Priority to many countries as listed at checkout. Shipping rates begin at $45 and we offer free international shipping on all orders over $200 for qualifying shipping addresses. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.