Returns & Shipping

Returns - 30 Day Policy

We appreciate your understanding of the policies outlined below and are here for you if you have any questions or concerns regarding these policies before your order is placed.

• Returns for items purchased on www.ogee.com may be accepted for return within 30 days of receiving your product.

• Returns will not be granted for empty product bottles or products that are received less than half full. 

• Gift Sets & Bundles are eligible for a return only if the complete set is returned. Partial sets are not eligible for a return and individual items within the set are not eligible for return. Please see below for additional Tinted Lip Set restrictions.

• Sculpted Lip Oils, Tinted Sculpted Lip Oils and all Tinted Lip Sets & Bundles can only be returned if the all of the product is unused and in original condition & packaging.

• Returns that are sent back that do not comply with the above policies will be communicated to the customer and returned to them if they wish at their expense, otherwise they will be discarded.

• Please note you are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping. We recommend using a return method that provides tracking, so you can ensure your return has reached us. Ogee is not responsible for return shipments that have not reached us and do not have tracking. Once your return has been received, we will refund your order for the cost of the products and applicable taxes only - the shipping cost will not be refunded.

• Gift receivers wishing to return their products will be granted online credit and should contact support@ogee.com for assistance prior to making a return.

• We are not able to accept International returns at this time.

If your product(s) meets these requirements and you would like to request a return:

1) Contact Support to let us know the issue:

    Call: 888.376.8037
    Email: support@ogee.com
    Contact Us (fillable form)

2) Complete our Return Form to include with your return.

3) After you have contacted us you can return your item(s) & completed Return Form. Send the item(s) back to us within 30 days of receipt to:

OGEE Returns Department 
1 Lawson Lane, Suite 130
Burlington, VT 05401

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund is being processed. If you are eligible for a refund, a credit will automatically be applied to your credit card or original method of payment, usually within 3-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or payment method again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Exchanges

Feeling like you'd like to try something else? We currently grant exchanges on a case by case basis and the product(s) must meet the above guidelines in order to be considered. Please contact us at support@ogee.com to discuss the possibility of an exchange.

SHIPPING

We offer FREE standard ground shipping on all applicable U.S. orders over $45 and $4.99 standard ground shipping on U.S. orders under $45. Please make sure to review the information below to ensure accurate delivery of your Ogee shipment.

• PO Box customers – please choose standard shipping at checkout via USPS and include your PO Box address in your shipping information. Otherwise, please choose upgraded shipping and provide your physical address for delivery.
• Packages marked as delivered to the address entered on your order are subject to product replacement only if deemed missing or stolen by the carrier. Please contact support@ogee.com within 14 days of your shipment's original date of delivery for assistance. 
• Please ensure your address is correct before you complete your order as we are not responsible for shipments marked as delivered to incorrect addresses.

• We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.

Processing timeline:

• We process and ship orders during business days Monday – Friday, excluding Holiday closures.
• We are pleased to offer FREE standard ground shipping on all U.S. orders over $45 via USPS and process these orders typically within 1 to 2 days of receipt. During our busy times, this may increase to 2-3 days and we thank you in advance for your patience.
• We offer Two Day and Overnight shipping services available for purchase at checkout with rates based on the delivery zip code. All orders placed for Two Day and Overnight received by 2pm EST will depart that same day. All orders received after 2pm EST will depart the following business day. Please note that all expedited orders placed after 2pm on Friday will not ship until the following Monday. Expedited services are delivered on business days only, Monday – Friday, per the carrier’s policies. We do not offer Overnight services for Saturday delivery at this time.

Delivery timelines:

Standard Shipping (3-7 business days)

Two Day (2 business days) – your shipment will depart the same day it is placed if before 2pm EST.

Overnight (Next business day) - your shipment will depart the same day it is placed if before 2pm EST.

International Shipping:

We are pleased to offer international shipping through USPS International Priority to many countries as listed at checkout. Shipping rates begin at $45 and we offer free international shipping on all orders over $200 for qualifying shipping addresses. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.